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Returns Policy
At Fashionable Totes, your satisfaction is our top priority. We want you to love your new tote, handbag, or briefcase as much as we do! However, if for any reason you are not completely satisfied with your purchase, we offer a flexible return policy to make the process as smooth as possible.
Eligibility for Returns
If you wish to return an item, you may do so within 30 days of receiving your order. To be eligible for a return, the item must be in its original, unused condition, with all tags attached. We cannot accept returns on items that have been worn, washed, or altered in any way.
How to Initiate a Return
To initiate a return, please email us at [email protected] with your order number and the reason for the return. Our customer support team will provide you with instructions on how to proceed with the return and where to send the item.
Return Shipping Costs
Return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part. In cases where the return is due to a product defect, we will cover the return shipping costs. We recommend using a trackable shipping method when returning your item to ensure it reaches us safely.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 7 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Final Sale Items
Please note that items marked as final sale are not eligible for return or refund. We encourage customers to review product descriptions and photos carefully before making a purchase.
If you have any further questions about our return process, feel free to reach out to us at [email protected]. We are here to help ensure your shopping experience is a positive one!